Now Winnipeg’s 311 service is familiar to every resident of Winnipeg, but 10 years ago it was something new in the city.
“Back in the early 2000s, there were major Canadian cities, U.S. cities, that were moving to this idea of a ‘one call to City Hall’ model of customer service,” said Yvette Cenerini, part of the original 311 project team. “We wanted to make it easier and more convenient for our citizens to get information and services from their city government. We had a City Hall information service, which was where you would call if you didn’t know where to call, but we also published eight pages of numbers in the phone book.”
Representatives of Winnipeg’s 311 service have done a tremendous amount of work to link virtually all city services and organizations. Residents of the city do not even realize how difficult it was to come to the stage where the service is now.
Modern technology has become a huge plus to inform people. Now, Winnipeg inhabitants can receive online consultations, leave online inquiries and report all the problems they face every day.